Medical Secretary - Spine

We are looking for an exceptionally organised and proactive Medical Secretary to join our team at Fortius Clinic. In this vital role, you will provide high‑quality administrative support to ensure the smooth, efficient running of our medical office. You’ll be responsible for managing a variety of tasks in a fast‑paced environment, using your attention to detail, communication skills, and ability to multitask under pressure.

As a key member of our patient‑focused team, you will help uphold the Fortius values of Making It Happen, Personalised Care, and Stronger Together. If you thrive in a collaborative setting, take pride in delivering outstanding service, and enjoy supporting both clinicians and patients with professionalism and warmth, we’d love to hear from you.

Key Responsibilities

• Provide comprehensive secretarial support and coordination of all administrative duties for designated consultants.
• Manage consultant schedules, including booking outpatient and theatre appointments, and accurately recording annual leave, study leave, meetings, and other commitments.
• Make amendments or cancellations to clinic lists as required, communicating effectively with internal teams to ensure appointments are appropriately rescheduled and reissued.
• Complete imaging request forms within Meddbase, arrange appointments, and provide fee information to self‑funded patients.
• Prepare consultant clinics in advance, ensuring all relevant documentation—such as imaging reports and referral letters—is received and ready prior to each patient appointment.
• Organise theatre bookings, including completing booking forms, scheduling patients through Meddbase, sending and saving confirmations, and coordinating pre‑assessment and post‑operative appointments.
• Liaise closely with internal departments (e.g., Radiology, Bookings, Appointments) to maintain a seamless and positive patient journey.
• Review dictations, edit, and distribute clinic letters to patients, referrers, GPs, and other relevant parties.
• Scan and upload medical documents and correspondence to the patient record accurately and promptly.

Essential

• Previous experience in a similar role ideally - spine

• Strong verbal and written communication skills

• Excellent IT skills

• Strong organisational skills and ability to manage time effectively

• Professional, confident, and friendly manner

• Ability to work independently as well as part of a team

Desirable

• Experience working in spine

• Significant understanding of medical terminology

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Medical Secretary you’ll be eligible for:

Benefits:

• Highly competitive salary

• Private Medical Insurance

• Company pension scheme

• Perkbox - save money while you shop!

• Employee Assistance Programme

• Occupational health services

• Season ticket loans

• Cycle to work scheme

• Childcare vouchers