Operations Manager - Complex Supported Living

Location: Staffordshire and Wolverhampton 

Salary: £32,000 - £35,000 per annum
Job Type: Full-time, Permanent
Reports to: Operations Director

Immediate Start Date 

What We’re Looking For

We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you.

Key Responsibilities

• Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team.
• Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care.
• Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans.
• Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance.
• Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment.
• Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery.
• Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services.
• Continuous Improvement: Drive improvements in care quality through change implementation and innovation.

What You’ll Bring

• A minimum of 1 years’ experience in an operational role.
• Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis.
• Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team.
• A collaborative mindset with a desire to work as part of a team committed to achieving shared success.
• Strong leadership skills focused on staff development, motivation, and excellence.
• A passion for delivering high-quality care and improving outcomes for individuals.
• Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment.
• A full UK driving licence.

Why Join Us?

• Competitive Salary: Reflecting your skills and experience
• Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers
• Career Development: Ongoing opportunities for professional growth and training
• Pension Scheme: Enrolment into a workplace pension
• Death-in-Service Benefit
• Growth Incentives: Be rewarded for contributing to the success of a growing organisation
• Supportive Culture: Join a collaborative team committed to making a difference

How to Apply

If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you!

For an informal chat, call us on 01952 781 111, or email [email protected] to apply.