Outsourcing & Resilience Officer

Number of full time 

equivalent employees  1

Job Purpose

The Outsourcing & Resilience Officer will manage the onboarding & offboarding of Vendors/Suppliers and maintain relationships with them. 

To support the management of the interaction between Vendors/Suppliers and Internal Relationship Owners/Supplier Managers and ensure adequate oversight and facilitation of the bank’s outsourced suppliers and vendors. 

To support the management of the BCP activities, by improving, analyzing and managing various tasks related. 

Key Responsibilities & Accountabilities

Vendor/Supplier Relations:

• Support in overseeing and managing external vendor/supplier relationships to ensure effective collaboration and communication.
• Facilitate the onboarding and offboarding processes for vendors and suppliers, ensuring smooth transitions and adherence to policies.
• Conduct thorough due diligence and risk assessments for all vendors and suppliers to ensure compliance with enterprise-wide standards.
• Implement and monitor ongoing vendor risk management practices to mitigate potential risks associated with outsourcing.
• Support in drafting, negotiating, and managing contracts with vendors and suppliers, ensuring favourable terms and compliance with regulatory standards.
• Track and oversee renewal and expiry dates of all contractual agreements, ensuring timely renewals and adherence to contractual obligations.

Vendor/Supplier Relations

• Manage vendor onboarding/offboarding processes.
• Conduct due diligence and risk assessments.
• Monitor vendor risk and ensure compliance.
• Track contract renewals and expirations.

Performance Monitoring & Reporting

• Measure and report vendor performance.
• Analyse data to optimise relationships.
• Identify sourcing opportunities and support tenders.
• Ensure regulatory compliance and cost efficiency.

Business Continuity

• Support in developing, implementing, and maintaining a corporate-wide Business Continuity Plan (BCP) program, including policies, procedures, and framework documents.
• Coordinate with departments to identify critical business functions and ensure appropriate continuity strategies are in place.
• Conduct Business Impact Analyses (BIAs) and risk assessments to determine potential threats and their impact on operations.
• Support the testing and validation of BCP and Disaster Recovery (DR) plans through regular simulations and tabletop exercises.
• Monitor regulatory requirements and industry best practices to ensure BCP compliance and effectiveness.
• Collaborate with IT and operational teams to ensure alignment between BCP and technical recovery capabilities.
• Support the line manager in aligning BCP planning, initiatives, and goals with the bank’s strategic objectives and infrastructure capabilities

Key Competencies

• Excellent interpersonal skills to build and maintain strong relationships with vendors and internal stakeholders
• Ability to both think “big picture” and descend into the weeds where necessary
• Ability to understand front-to-back processes and operational controls and procedures
• High computer literacy, with the ability to learn new systems quickly
• Capability to interact through all levels of the organisation.

Key Skills

• Excellent communication and negotiation skills 
• Methodical process mindset 
• Improve processes to drive additional efficiency and scalability
• Utilize analytical expertise to identify savings opportunities in delivering measurable cost savings.

• Understand project management methodology
• Planning, prioritisation, and time-management skills

Key Success Factors

• To ensure that Vendor management policies & processes are matured & integrated into existing and new systems and processes and that the VM capability and awareness are continuously improved.
• Validation and assurance to ensure that the BCM solution is regularly reviewed and tested.