Product Specialist

Job Profile - Product Specialist, Insolvency

Fulfil the role of Product Specialist to service our Insolvency software division in Australia.

Product management involves speaking with clients about product features, compiling and logging development items, liaising with development on the viability of enhancements. 

You will need to follow development items thought to release and review to ensure that client requirements have been met and communicated. 

There is a product testing component to review development work and provide feedback.

• Working in coordination with sales staff, attend pre-sales demonstrations, provide product demos and share domain knowledge about the operation of the software 

• Product engagement involves speaking with clients about product features, compiling and logging development items, liaising with development on the viability of enhancements. 
• You will need to follow development items thought to release and review to ensure that client requirements have been met and communicated. 
• There is a product testing component to review development work and provide feedback.

• Play a key, hands on role communicating with clients and understanding their future requirements.
• Be involved with the creation of blog content and newsletters on product releases and features.

• For new client installs understand the client environment and provide minimum software requirements.

• When releasing the software assist with writing up product release notes and knowledgebase articles to assist users.

• Provide product training in a workshop environment or remotely. Typically training will be conducted in small groups. 
• Ongoing review and updating of training manuals and author new training materials. 

• Assist to gather content and hold focus groups and workshops either remotely or at a venue. This may be an annual general product focus group or periodic workshop events on a specific topic.

• Assist clients with their insolvency procedures, statutory compliance procedures and consulting on authoring document templates. 
• Consulting may require site visits and hands-on assistance.

• Manage the implementation of specific development processes. 
• You may be required to coordinate development tasks, attend project meetings and manage product 

• In-depth Understanding of the Product: Demonstrated knowledge of the product’s features, benefits, and technical aspects.
• Commitment to Product Value: Passionate about the product’s strategy, value proposition, and potential impact on users and the market.
• Proactive Learning: Willingness to stay updated on product developments, industry trends, and competitor offerings.

• Empathy for Users: Strong ability to understand and anticipate customer needs, pain points, and goals.
• Insight Collection: Experience in gathering, analysing, and implementing user feedback to enhance product satisfaction.
• Focus on User Adoption: Proven strategies or initiatives to increase user engagement and adoption rates.

• Metrics-Driven: Skilled in interpreting and monitoring product Key Performance Indicators (KPIs) and OKRs, with a proven track record of using data to guide product decisions.
• Market Research: Ability to conduct or leverage research on market trends, competitive products, and technology advancements to shape product direction.
• Prioritisation Skills: Expertise in prioritising features and requirements that align with strategic goals and user needs.

• Cross-Functional Collaboration: Experience working closely with engineering, design, technical support, sales, and marketing teams to ensure unified product goals and timely delivery.
• Influential Communicator: Excellent communication skills with the ability to inspire, influence, and align multiple stakeholders around a shared product vision.
• Requirements Definition: Proficiency in defining clear, actionable product requirements and collaborating to balance business goals with technical feasibility.

• Creativity and Innovation: Demonstrated ability to generate innovative ideas that address user needs or differentiate the product from competitors.
• Proactive Problem-Solver: Track record of identifying and solving complex product challenges quickly and effectively.
• Adaptability: Willingness to adapt strategies and approach based on new information, challenges, or changing priorities.

• Delivery Focus: Proven ability to manage timelines, deliverables, and resources to meet product release goals without compromising quality.
• Organisational Skills: Strong organisational skills with the capacity to handle multiple responsibilities and ensure continuous progress on product initiatives.
• Outcome and Impact Orientation: Committed to achieving measurable product outcomes, including those related to impact, customer satisfaction, and adoption.

• Technical Knowledge: Familiarity with the technical environment, architecture, and limitations of the product to effectively communicate and negotiate with engineering teams.
• Experience with Product Management Tools: Knowledge of tools and methodologies used in product management, such as Agile, Scrum, or other project management frameworks.