Product Specialist-Insolvency

Job Title: Product Specialist - TPS (Transaction Processing System)
Location: Glasgow (Hybrid) or Remote (UK-Based)
Salary: £35,000 - £38,000 + Bonus + Excellent Benefits
Agency: Imperium Financial Recruitment

Imperium Financial Recruitment is working in partnership with a global technology provider to the insolvency sector. We're seeking a Product Specialist to join their TPS team - a key role supporting clients migrating from IPS SQL to TPS, with a particular focus on high-value, complex implementations.

This is a fantastic opportunity for someone with an insolvency background who’s looking to move into a client-facing, product-focused role within a dynamic tech environment. The position is based in Glasgow with hybrid working, or remote for UK-based candidates.

Client Onboarding & Solution Delivery

• Deliver and configure TPS for clients migrating from IPS SQL, focusing on larger, complex client transitions.

• Act as a TPS subject matter expert, translating insolvency requirements into effective solutions.

• Support standard onboarding projects with TPS configuration and documentation.

• Maintain and contribute to internal knowledge sharing and documentation processes.

Product Development & System Improvement

• Investigate system issues, conduct root cause analysis, and feed findings into the development cycle.

• Create or contribute to user stories aimed at improving TPS based on client needs.

• Support testing processes including regression testing and feature validation.

• Provide structured feedback to enhance system performance and usability.

Collaboration & Support

• Liaise with support teams to resolve TPS-related escalations.

• Deliver occasional client demos, workshops, or training sessions.

• Share insights across departments to ensure TPS evolves in line with market and client needs.

Quality, Documentation & Continuous Improvement

• Champion improvements that enhance system quality, reduce support demand, and improve user experience.

• Maintain high-quality documentation and clear communication with clients and internal teams.

• Proactively identify recurring pain points and suggest long-term fixes or process improvements.

• Prior insolvency experience (e.g., case administrator, case manager, cashier, or insolvency practitioner).

• Understanding of UK insolvency legislation and transactional workflows.

• Qualifications such as AAT, CPI or equivalent are desirable.

• Excellent communication and client engagement skills.

• Strong analytical and problem-solving capabilities.

• Experience working across departments and handling a varied workload.

• Attention to detail, documentation quality, and process ownership.

• Knowledge of IPS Cloud is advantageous, but full training will be provided.

• Competitive salary: £35,000 - £38,000

• Bonus scheme

• Private healthcare, generous pension, and holiday allowance

• Hybrid or remote working

• A collaborative and supportive team environment

• Professional development opportunities and clear progression routes