Professional Services Consultant

COMPANY OVERVIEW

Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.

Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.

By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.

YOUR MISSION

As a Professional Services Consultant you will lead the implementation of Nulogy’s Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge in order to onboard customers to Nulogy effectively and efficiently.

KEY RESPONSIBILITIES 
 

• Facilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures 
• Support and lead implementation projects including BPM, Go-Live, Consulting engagements (General & Check Up) with a focus on project success
• Smart Factory Solution: Determine what data is required from customer machines and ensure that data is being correctly collected. This will require some ability to work with unfamiliar equipment to determine the best means for data collection.
• Configuring sensors and servers to communicate with our customers' equipment.
• Working with customers to ensure that all hardware can communicate back to Nulogy Smart Factory servers
• Setup direct communication with control systems on customer equipment, this included PLCs, controllers and existing outputs.
• Setup communication of data collected to Nulogy Smart Factory servers
• Work with the customers’ maintenance team and IT team in the above tasks
• Project Management: Ensure all key project tasks and milestones are captured, completed and communicated according to timelines while managing competing priorities 
• Customer Relationship Management: Provide excellent customer service with a focus on long term relationship success and stability; able to be persuasive and manage customer expectations 
• Product and Domain Knowledge: Demonstrate knowledge of customer workflows, business processes, Nulogy software and service offerings; Productively engage with other teams to share this knowledge and provide feedback 
• Train and mentor customer shop floor, front office and management users in the use of our platform 
• Identify risks and mitigate effectively, with support from your manager as required
• Assist our customers with data migration activities related to Go-Live 
• Identify and action internal & customer-facing continuous improvement opportunities
• Buddy up with Nu-Hires and guide them through a successful onboarding experience

• Post secondary degree or diploma 
• Minimum 3 years experience in a similar role implementing SaaS enterprise platforms, or working in a similar capacity in major supply chains or manufacturing
• Thoroughness and Attention to Detail: Able to ensure all key project tasks and milestones are captured, completed and communicated according to timelines; organized and hardworking
• Logical Thought Process: Utilizes the “5 whys”, narrowing down possible solutions based on available constraints and making strong judgment calls given limited information 
• Written/Verbal Communication Skills: Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications 
• Process focus: Understands the importance of building and maintaining process 
• Friendly, empathetic, patient, and personable even under stressful circumstances
• Eager to build lasting relationships with our customers and their employees 
• Able to work from home while not travelling to or working from customer facilities
• Legally entitled to work in North America 
• Holds a valid driver's license and passport
• Travel averages 40-60% each month 
• Must be willing and able to travel internationally 
• All prospective employees must pass a reference and background check

• Proximity to a major logistics hub an asset 
• Basic knowledge of networking. 
• Basic knowledge of PLC Programming
• Bilingual (English/Spanish) abilities, including verbal and written communication skills