Renewals Manager

Summary:

Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy.

Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.

What you'll do:

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date


• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts


• Partner with Customer Success to assess customer health and drive the appropriate renewal solution


• Maintain and report an accurate forecast of renewals within assigned book


• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale


• Escalate whenever appropriate to help resolve customer concerns


• Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals


• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities


• Collaborate cross functionally with Legal and Deals Desk as applicable


• Recommend and contribute to process improvements

What you'll bring:

• 2-5 related cybersecurity and renewals experience


• Ability to work independently and as part of a team


• High collaborative with ability to succeed in an entrepreneurial environment


• Proven track record of success and over-achievement of renewal quota in previous positions


• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility


• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience


• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero


• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement


• This role is remote but there is an expectation of 1 day a week on-site in our London office