Renewals Manager, (Spanish Speaking)

Summary:

Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy.

Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk.

Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.

This role will support our Spanish customers and fluency in Spanish and English is essential. This role is to be based in the London area (remote working model)

What you'll do:

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date


• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts


• Partner with Customer Success to assess customer health and drive the appropriate renewal solution


• Maintain and report an accurate forecast of renewals within assigned book


• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale


• Escalate whenever appropriate to help resolve customer concerns


• Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals


• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities


• Collaborate cross functionally with Legal and Deals Desk as applicable


• Recommend and contribute to process improvements

What you'll bring:

• 2-5 related cybersecurity and renewals experience


• Ability to work independently and as part of a team


• High collaborative with ability to succeed in an entrepreneurial environment


• Proven track record of success and over-achievement of renewal quota in previous positions


• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility


• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience


• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero


• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement


• This role is remote but there is an expectation of 1 day a week on-site in our London office