Renewals Specialist

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

We’re on the lookout for a proactive and detail-driven Renewals Specialist to join our team in Solihull. In this role, you’ll be at the heart of our customer retention efforts, managing the end-to-end contract renewal process and ensuring a seamless, value-driven experience for our clients.

As a key point of contact for customers nearing renewal, you’ll build strong relationships, identify upselling opportunities, and collaborate across the business to deliver tailored service solutions. If you're looking to grow your career in a thriving, customer-centric organisation, this could be the perfect next step.

What You'll Be Doing

• Own and manage the full contract renewal lifecycle with precision and professionalism
• Communicate proactively with clients to ensure timely and smooth renewals
• Prepare, present and negotiate renewal proposals in line with customer needs and business objectives
• Identify upsell opportunities and liaise with internal teams to maximise account value
• Build long-lasting client relationships through trust, transparency, and service excellence
• Collaborate with sales, legal, technical, billing, and offboarding teams to ensure accuracy and compliance
• Keep accurate and up-to-date records of customer interactions, contract terms, and renewal activity
• Stay up to date with industry trends to support clients with the latest and most relevant service enhancements
• Actively contribute to continuous improvement initiatives within the Renewals and wider service team

What We're Looking For

• A solid foundation in English and Maths
• Previous experience in contract renewals, customer relationship management, or within an MSP/IT services environment (preferred)
• A good understanding of managed services, IT solutions, and current technology trends
• Confident, professional communication skills and the ability to negotiate effectively
• A collaborative team player with a customer-first approach
• Strong problem-solving skills and the ability to act quickly and decisively
• Highly organised with excellent attention to detail — able to manage multiple priorities simultaneously
• Awareness of contract compliance and data privacy legislation is a plus
• Results-driven mindset — motivated by meeting KPIs and delivering measurable impact

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.