Residential Account Management Team Leader

Remote/Home (UK Only) with travel

Hiring Manager: Rob Steadman

Closing Date: 20th October 2026

About the Role

As the Residential Account Management Team Leader, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.

You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.

What You'll Be Doing

Some of your main duties are:

• Coach, mentor and develop a team of Account Managers.


• Create a high-performance culture focused on customer success and commercial excellence.


• Deliver team retention, revenue growth and profitability targets.


• Support strategic account planning across key customers.


• Ensure effective coverage of existing customers and new business opportunities.


• Support Account Managers in identifying and converting new logo prospects.


• Build executive-level relationships with strategic customers.


• Support complex renewals, negotiations and growth opportunities.


• Maintain accurate forecasts, pipeline management and reporting.


• Monitor team performance against targets and KPIs.

What We're Looking For

Essential

• At least 3 years' experience leading customer-facing commercial teams.


• Proven experience managing account management, customer success or sales teams.


• Track record of delivering customer retention and revenue growth targets.


• Strong commercial and financial acumen.


• Experience using CRM systems, forecasting and performance management tools.


• Ability to coach, motivate and develop high-performing teams.


• Excellent stakeholder management and relationship-building skills.


• Experience managing complex customer portfolios.

Desirable

• Experience within conveyancing, legal technology, property or information services sectors.


• Understanding of residential conveyancing processes and market dynamics.


• Knowledge of search products, compliance solutions or legal technology platforms.


• Experience with consultative sales methodologies such as MEDDICC or Challenger.


• Experience leading geographically dispersed or hybrid teams.

 The Interview Process

• Screening video call via Microsoft Teams with a member of the Talent Acquisition team.


• First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.


• Personality questionnaire.


• Second-stage interview (in person) at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.


• Third-stage video interview via Microsoft Teams with the Sales Lead.