Retail Installation Team Leader

About 100%

100% is the global retail agency. We are on a mission to build a better world of retail experiences together.

We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life.

In everything we do, we are committed to a collective responsibility for making positive impact to our planet and society, so that together we make the world a better place for future generations.

What we can offer you:

• Attractive starting salary


• Company van, uniform and tools provided 


• Generous holiday entitlement starting from 25 days increasing with length of service (plus bank holidays)


• Medicash Health Cash Plan following successful probation


• Enhances family friendly policies 


• Paid hour for lunch 


• Social & Charity events


• Pension Salary Exchange Scheme


• Death in Service Cover (3 x Annual Salary)

Who are we looking for?

This is a field‑based role that combines hands‑on Retail Fixture Installation duties with day‑to‑day leadership of a small team of field engineers. This role is based in North London / East of England with regular commuting into London being essential. This role also requires some nationwide travel. 

This position is ideal someone with prior experience, or looking to step into people management while staying active in installing fixtures in stores. As Field Team Manager you'll oversee day‑to‑day field activity remotely, supported by planned store time for audits, mentoring and performance reviews. Working closely with the Programme Manager, they will help ensure consistent, high‑quality delivery across the field team.

What you will do:

Core RSE responsibilities:

• Deliver planned maintenance, support, and installation works across allocated retail locations


• Review weekly schedule for route planning efficiencies


• Updating all systems required for the project


• Complete detailed, timely and accurate site compliance audits


• Maintain the company vehicle, completing all vehicle checks


• Building and maintaining positive relationships internally and externally


• Acting as an ambassador for and proactively promoting the business


• Maintain high standards of workmanship, reporting, and client interaction

Field management responsibilities:

• Lead, motivate and inspire team member performance, engagement and development
  


• Coach, develop and train our teams on installation, maintenance and compliance H&S training


• Act as the first point of escalation for operational and people-related issues


• Conduct planned site visits for quality audits, mentoring, and performance reviews


• Carry out regular wellbeing check-ins with all line reports


• Support recruitment, onboarding, and training of new team members


• Act as a conduit between field engineers and office-based teams


• Report risks, issues, and improvement opportunities to the Program Manager


• Work closely with the Program Manager to support client delivery and planning


• Build strong internal relationships and consistently role model company values

What you will need:

• Full UK driving license (minimum two years’ experience, no more than 6 points for insurance purposes)


• Proven experience working as a field engineer in a retail installation or maintenance environment would be desirable


• Previous experience supervising, mentoring, or supporting field-based teams


• Ability to balance hands-on operational delivery with people management responsibilities


• Strong organisational and planning skills


• Confident communicator, comfortable coaching and giving feedback


• Strong problem-solving skills and calm decision-making under pressure


• A proactive, supportive approach to team leadership and wellbeing

Due to the nature of these roles, a full UK driving license is required and applications without a valid license will not be considered.