Salesforce Developer - Content Integrity

We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Trust and Safety department within the Reporting and Optimisation team. This role will be pivotal in extending and integrating our Salesforce platform as we complete our migration from Zendesk, ensuring it empowers our Trust and Safety department.

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link between the Reporting and Optimisation team and the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture (Long-Term Focus):

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the evolving operational needs of the Trust and Safety team.


• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.


• Integrate Salesforce with internal and external systems using APIs and various integration patterns.


• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 


• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 


• Support incident management and Content Integrity data processes directly within Salesforce through custom development and troubleshooting.


• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.


• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.

Salesforce Migration & Transition (Immediate Term Focus):

• Collaborate closely with the Salesforce project team to ensure a seamless and effective transition of remaining functionalities from Zendesk to Salesforce, focusing on data/process migration and custom solution development.


• Participate in all phases of the migration, including technical design, development, testing, and deployment.

Operational Support & Collaboration:

• Oversee and optimize the use of tools and systems within the Content Integrity team and the wider Trust and Safety department, with a focus on custom development solutions.


• Collaborate with Workforce, Planning, and Analytics functions to provide actionable insights into processes and performance, often requiring custom data extraction and reporting solutions.


• Manage onboarding and offboarding of users across Salesforce and other relevant tools, resolving complex access issues as needed through custom configurations or scripts.

Who you are:

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.


• 3+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.


• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).


• Familiarity with Salesforce migration processes, ideally from Zendesk or a similar CRM, including data migration strategies and API integrations, is highly advantageous.


• Experience with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.

Technical Skills

• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.


• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.


• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.


• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.


• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.


• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

We are:

We are a small Optimisation team within a much larger Content Integrity and Trust and Safety department. Our team is predominantly based in London, with some colleagues in Lithuania and Copenhagen. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, increasing to 28 days after 2 years of employment 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Pension and life insurance


• Health cash plan, online GP, 24/7, Employee Assistance Plan


• Full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Season ticket loan and a cycle-to-work scheme


• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.


• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.


• Independent financial advice and free standard professional mortgage broker advice


• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!