Salesforce Service Manager

Company : Intec Select Limited

Remote / Work from Home

Job Description - Salesforce Service Manager

Service Manager / Salesforce – Remote (UK-based) – Circa £71K + Benefits

I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

Role & Responsibilities:

Take ownership of the live service for a Salesforce-native SaaS platform
Manage the configuration and deployment of Salesforce changes across environments
Work closely with technical teams on customisations and integrations
Lead incident, problem, and change management using ITIL-aligned processes
Act as the main escalation point for technical issues and platform-related incidents
Ensure the platform adheres to compliance and regulatory requirements
Drive continual service improvements and support scalability as the business grows

Essential Skills & Requirements:

Strong, hands-on Salesforce experience, including deployments and configuration
Proven background in Service Management or a similar application/platform support role
Understanding of the Salesforce ecosystem, limitations, and best practices
Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
Familiarity with ITIL processes, especially change, release, and incident management
Excellent communication and stakeholder management skills
Proactive and adaptable—comfortable working in a scale-up setting
Desirable: Salesforce certifications (e.g. Administrator, App Builder)

Package:

£71K basic salary
Remote first environment - (once or twice per month in the London office)
Pension contribution
Life Assurance
Income Protection
Private Medical Insurance

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Salesforce Service Manager

Job Description - Salesforce Service Manager

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