Senior Business Travel Consultant - Out of Hours

Senior Business Travel Consultant - Out Of Hours

Destination Sport Travel 

37.5 hours per week with shifts including 3 midweek days between 2300 - 0800 and 1 weekend shift working between 2000 - 0800

This remote role based out of our Manchester, UK office, you must live within the UK.

As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.

We’re looking for a Senior Business Travel Consultant - Out of Hours to join our existing travel team, the purpose of this role is to processing booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards. You will work closely with our day team operations to ensure there is a smooth transition from day team to the night shift.

No two days are the same in this exciting new role, but as part of your role you will

• Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals

• Forward thinking, and adaptable as a Team Manager may not always be present on shifts

• Deal with ticketing and re issues and have knowledge of working out manual fare builds

• Take ownership of complex customer enquiries received in writing or over the telephone

• Offer a variety of flight options, explaining fare rules when Booking flights

• Convert general enquiries into actual bookings utilising all the tools and technology available

• Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner

• Offer advice regarding destinations, best/most cost-effective carriers etc

• Take ownership and responsibility for all client queries handled until successfully concluded

• Support any commercial agreements which are in place

• Ensure the highest level of customer service is always offered to internal and external customers

• Log and deal with customer complaints and reduce future issues, escalating where necessary

• Accurately process data and issue invoices to ensure compliance with ISO standards

• Maintain and Develop relationships with key clients

• Utilise account management skills to retain and grow business

• Ensure that full support is given to the key preferred suppliers

• Support any commercial agreements which are in place

• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner

• Accurately process data and issue invoices to ensure compliance with ISO standards

• Always achieve own sales target and lead by example

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals

Forward thinking, and adaptable as a Team Manager may not always be present on shifts

Deal with ticketing and re issues and have knowledge of working out manual fare builds

Take ownership of complex customer enquiries received in writing or over the telephone

Offer a variety of flight options, explaining fare rules when Booking flights

Convert general enquiries into actual bookings utilising all the tools and technology available

Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner

Offer advice regarding destinations, best/most cost-effective carriers etc

Take ownership and responsibility for all client queries handled until successfully concluded

Support any commercial agreements which are in place

Ensure the highest level of customer service is always offered to internal and external customers

Log and deal with customer complaints and reduce future issues, escalating where necessary

Accurately process data and issue invoices to ensure compliance with ISO standards

Maintain and Develop relationships with key clients

Utilise account management skills to retain and grow business

Ensure that full support is given to the key preferred suppliers

Support any commercial agreements which are in place

Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner

Accurately process data and issue invoices to ensure compliance with ISO standards

Always achieve own sales target and lead by example