The Role
What You’ll Do
- Act as a trusted advisor to customers and clinical sites, ensuring trial designs are configured to meet their goals, and providing training and mentorship along the way
- Work with customers to interpret clinical protocol requirements and project specifications, applying industry and Veeva best practices
- Lead database development activities per the project plan, coordinating with sponsor, CRO, and other vendor teams
- Coordinate with clinical data providers (central labs, ECG, eCOA, IRT, etc.) to configure data transfers
- Configure forms, rules, and other study items in Vault CDMS, and build custom SQL-based listings for customer data cleaning needs
- Run on-site or remote user acceptance testing, managing feedback, issue resolution, and study acceptance
- Support requirements gathering and specification writing for study integrations and go-live activities
- Flag risks and contingency plans to project management to keep the project compliant with regulatory and Veeva procedures
- Contribute to process, product, and best-practice initiatives, and support developers and testers throughout the project lifecycle
- Share data management activities, challenges, and end-user feedback with the Vault CDMS product team
- Configure and support data imports into Veeva DQS
Requirements
- 5+ years of experience with EDC clinical software, covering end-to-end data management (database design, data collection, data analysis, query resolution, datasets, statistical reporting)
- Solid understanding of clinical trial processes, particularly around data collection and review
- Programming experience in languages such as SAS, R, JSON, Python, or SQL, with the ability to pick up new SQL-based languages
- Background in the life sciences industry (pharma, biotech, medical device, CRO, or academic/public health), with experience across project assessment, planning, development, training, and implementation
- Experience in a customer-facing role, ideally within software professional services or consulting
- Ability to work independently and collaboratively in a fast-paced, dynamic environment while meeting project timelines
- Strong verbal and written communication, interpersonal, and presentation skills
- Willingness to travel up to 10%, potentially including international travel
Nice to Have
- Familiarity with data management standards (GCDMP, CDISC, SDTMIG, CDASH, ADaM)
- Experience working with system integrators for IVRS, medical coding, eSource, CTMS, eTMF, or similar clinical technologies
- Experience integrating or programming with REST-based APIs
- Experience translating clinical protocols into software specifications, including technical documentation
- Experience with Veeva applications
- Located near a major life sciences hub
- Degree in Life Sciences, Computer Science, or a related field
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Private health insurance
- Flexible paid time off plus local public holidays
- Pension / retirement plan contributions
- 1% charitable giving program