Senior Customer Success Specialist - SaaS

Senior Customer Success Specialist - Technical Account Manager

• Software, SaaS, B2B
• Frankfurt, Remote, German Speaking

Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions.

The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

A great opportunity to join a fast growing, successful company and develop your career.

This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within SaaS/Software, APIs, Database etc

Experience Requirements:

• 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc.
• Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database
• Bonus points for experience with Contact Centre solutions, VoIP, SIP etc
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.

This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop.

Applicants must be located in Germany and have strong German language skills. C1 and above.

Hit apply to take your career to the next level.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.