Senior Managed Service Engineer

I am looking for a Senior Managed Services Engineer with deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures.

This role is ideal for a self-driven professional who thrives in both independent and collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings.

• - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security.
• - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and virtual networking.
• - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads.
• - Manage incidents, service requests, and change controls via standard ITIL-based processes.
• - Lead and participate in root cause analysis for infrastructure-related incidents and issues.
• - Maintain and update detailed technical documentation and configuration records.
• - Act as a senior point of contact for customers, attending regular operational meetings and providing updates on ongoing service delivery and improvements.
• - Collaborate closely with consultants, service managers, and other technical teams to deliver seamless support.
• - Participate in out-of-hours support rotation, as required.
• - VMware Cloud Foundation (VCF): Strong experience deploying, supporting, and troubleshooting VCF environments, including key components of vCenter, ESXi, vSAN.
• - VMware NSX: Solid understanding of NSX networking and security capabilities including DFW, routing, and NAT.
• - Veeam Backup & Replication: Proven experience in backup configuration, restore testing, replication, and DR planning.
• - Solid understanding of vSphere environments, distributed networking, and storage integration.
• - Familiarity with monitoring tools such as Aria Operations and LogicMonitor, automation/scripting (PowerCLI, Bash), and patch management.
• - Strong customer-facing communication and interpersonal skills, both written and verbal.
• - Effective time management and organisational skills - able to manage multiple priorities and meet deadlines.
• - Ability to work independently with minimal supervision, and as part of a high-performing, remote-first team.
• - Comfortable presenting technical updates and guidance to clients, both virtually and in person.
• - VMware certifications (VCP-DCV, VCP-NV)
• Veeam Certified Engineer
• - Experience with SRM, vRealize/Aria, or cloud-native backup integrations
• Experience with Omnissa Horizon
• - ITIL Foundation or experience working in ITIL-governed environments
• - Experience working with hybrid and multi-cloud environments (AWS, Azure)
• Experience working with Jira Service Desk and Confluence products

Remote-first: Work from home with scheduled travel to the Surrey office and central London for team meetups, company-wide training, and events.
Flexible working hours around core support requirements.
Equipment and software provided to support effective home working.

• - 25 days annual leave plus UK bank holidays
• - Company pension scheme
• - Private medical insurance
• - Ongoing technical training and certification support
• - Regular team social events and wellbeing initiatives
• - Recognition and performance reward schemes