Senior Salesforce Administrator

As a key member of CALM’s CRM team, you will lead on Salesforce developments and improvements, ensuring our systems effectively support the charity’s mission. You'll collaborate with internal stakeholders, identify opportunities for optimisation, and drive high-quality solutions that enhance data management, integrations, and user experience.

Responsibilities

• Lead CRM projects to enhance Salesforce functionality, ensuring data is well-structured, accessible, and supports strategic decision-making.

• Identify and resolve systemic issues, improving data quality and operational efficiency for all Salesforce users..

• Represent the CRM team in cross-functional projects, ensuring alignment with organisational objectives.

• Oversee Salesforce integrations (Just Giving, Findock, Form Assembly and more), balancing functionality, resources, and deadlines.

• Enhance user experience and existing solutions by implementing processes, automations, training, and documentation.

• Provide clear communication to stakeholders and management on system developments.

• Support junior team members through line management/mentoring and problem-solving guidance.

• Contribute to team strategy and stay informed on Salesforce innovations to drive improvements.

• Salesforce Expertise – Proven experience as a Salesforce Administrator (ideally ADM-201 Certified), with expertise in managing and improving CRM systems, processes, automation, and integrations.

• Project Leadership – Experience leading data/CRM-related projects, from requirements gathering through implementation to user training, ensuring alignment with strategic objectives.

• Data Management & Quality – Strong understanding of data structures, governance, and reporting, with keen attention to detail, to maintain high data accuracy, integrity, and usability for decision making.

• Problem-Solving & Process Improvement – Ability to identify gaps, optimise processes, and proactively implement solutions that enhance system efficiency.

• Stakeholder Engagement – Experience working with diverse teams, translating technical needs into user-friendly solutions, and effectively communicating with both technical and non-technical stakeholders.

• Technical Skills – Experience with Salesforce integrations, automation tools (Flows, Process Builder), dashboards, and reporting tools. 

• Mentoring & Team Support – Experience supporting junior team members, encouraging independent problem-solving, and acting as a key point of escalation.

• Adaptability & Continuous Learning – Proactive in staying up to date with Salesforce updates, best practices, and industry trends.

Desired Experience

• Working in the charity, nonprofit, or fundraising sector, particularly with supporter databases and fundraising tools.

• Additional Salesforce certifications (e.g., Advanced Administrator, Nonprofit Cloud, Platform App Builder).

• Familiarity with third-party integrations (e.g., payment processors, marketing tools, fundraising platforms) is a plus.

• Working within agile or project management frameworks.

Reports to: Senior CRM Team Manager

Contract: Permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £42,000 - £48,000 per annum

A work environment that values creativity, personal growth and collaboration.