Senior Vice President Client Relationships/Partner for Travel Vertical

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The SVP – Client Relationships will be a member of sales and account management leadership

team at WNS UK and report into the Business Unit Head for the Travel Vertical. This person will

have overall responsibility of delivering and owning a high level of governance of client

relationships for Travel.

Note :- We will only consider candidates who have done Client Partnering & Client Relationship Management in Travel Domain. (Farming & Hunting)

Specific Responsibilities:

Client relationships:-

• To be the functional head for the Client Relationship team and to guide this team on the

conduct of Client Relationships

• To act in an advisory role with Clients and strategize with them on ‘best course’ actions in

achievement of their outsourcing and business objectives

• To drive revenue by creating and championing high-value propositions for the client

• Peer with Clients’ at Board level to understand their business imperatives and gain the

trust of the Client so as to be perceived as part of their extended team

• To have business oversight of Client Relationships from all aspects including the account

and delivery teams

• To assist Senior Management in early identification and articulation of Client needs and

also help articulate WNS views to the Clients’ senior management

• Managing clients visits and accompanying them to Indian Operation Centers as and when

required

• Grow Revenue Recovery business unit through sales, farming and cross selling.

Degree level education:-

10 to 15 years of Client Relationship experience out of which at least few years should

have been in a senior capacity ideally with one of the following:

• An offshoring company with operations in India 
• A knowledge services outsourcing company
• Any offshoring or outsourcing company but work experience in Travel.

• A track record of initiative, creativity and motivation to surpass challenging performance goals.
•  Excellent presentation and negotiation skills, able to create and deliver convincing arguments
•  Entrepreneurial spirit
•  Relationship builder
•  Ability to manage Client Relationship process and forecast with precision
•  Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
• Superior time management skills and strong attention to detail
• Solid grounding in business concepts and dynamics