Service Delivery Manager

Amour Recruitment is recruiting on behalf of an amazing company who has a brand-new role for a Customer Liaison Manager to act as a go between for the company and two of their major clients.

This role is offered as home working but you must be prepared to attend the customer sites in London and the company site in Portsmouth if and when needed

Acting as the customers focal contact you will be responsible for ensuring that all aspects of the service delivered to the customer is clearly understood and delivered accordingly. This may include the support teams’ performance, stakeholder management, service level performance and reporting. Customer satisfaction, communication and accurate planning is key to the success of this role.

Duties include:

• Assisting with the Design and Implementation of the service.
• Act as the focal point of contact and working with all impacted departments to ensure support readiness and accuracy.
• Reporting progress to key stakeholders in a timely manner.
• Managing the relationship with clients to ensure expectations are managed and exceeded.
• Investigating, reporting, and resolving customer satisfaction issues
• Establish a thorough understanding of the customers business, environment, staff, and strategies - identifying opportunities for further growth of service(s)
• Ensure compliance to Service Management processes and procedures
• Working closely with the Sales team and the assigned Account Director / Manager; conduct analysis of demand for services, influencing stakeholders to ensure necessary investments are made to deliver services

Personal requirements:

• Experience within a service delivery /operations capacity
• Excellent communication, presentation, facilitation, and negotiation skills are required for this role
• A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services
• Ability to travel to customer sites (London) is essential

Hours: Monday to Friday 0900-1730

Salary: up to £35,000 (depending on experience)

Benefits: 33 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Private Health Care, Dental insurance plus much more!

To be considered for this great opportunity apply now or Amour Recruitment for more information.