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Service Delivery Manager

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Job Description - Service Delivery Manager

Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.



Responsibilities

  • Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
  • Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive.
  • Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
  • Drive continuous improvement and automation across services, processes, and platforms.
  • Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
  • Oversee operational change assurance, service resilience, and risk mitigation activities.
  • Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
  • Participate in a 24/7 on-call rota for major incident management.
  • Deputise for the Director of Digital Workspace as needed.


Experience & Knowledge:

  • Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
  • Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
  • Solid understanding of DevOps practices, cloud platforms, and operational processes.
  • Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
  • Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
  • Familiarity with governance and compliance frameworks.


Desirable Certifications:

  • Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
  • ITIL Foundation Certification
  • Experience with Agile methodologies


Benefits:

  • Annual bonus scheme
  • 25 days holiday + bank holidays + your birthday off
  • Private healthcare
  • Career development, training, and upskilling


Interested? Please Click Apply Now!

Service Delivery Manager – Digital Workspace
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