Service Delivery Manager - DevOps

The Service Delivery Manager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships.

Client Details

This opportunity is with a medium-sized organisation operating within the insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence.

Description

• Manage the end-to-end delivery of technology services to meet business needs.
• Ensure service levels are achieved and maintain a focus on continuous improvement.
• Collaborate with stakeholders to identify and resolve service-related issues promptly.
• Oversee the implementation of best practices in service delivery processes.
• Monitor performance metrics and produce regular reports for senior management.
• Coordinate with cross-functional teams to align technology services with business goals.
• Support incident, problem, and change management processes effectively.
• Drive the adoption of innovative solutions to enhance service delivery.

Profile

A successful Service Delivery Manager should have:

• Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes.
• Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams.
• Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.).
• A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments.
• Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements.
• Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation.
• Hands-on experience with Azure Automation, PowerShell, or similar tools for automating processes and workflows.
• Knowledge of DevOps practices and Agile software development, with a focus on driving operational efficiencies and aligning with business goals.
• Understanding of incident management tools and processes, with the ability to lead complex incidents an problem resolutions
• Proven experience in managing technology services within a professional environment.
• Experience of being part of an Azure DevOps Journey
• Strong knowledge of service management frameworks and methodologies.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Proficiency in using tools to monitor and report on service performance.
• A proactive approach to identifying and resolving service delivery challenges.
• Relevant qualifications in technology or service management are desirable.

Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to:

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure DevOps Engineer Expert
• ITIL Foundation Certification
• Agile Ways of working

Job Offer

• Competitive salary in the upto £95K per annum
• Permanent position offering job stability and career growth opportunities.
• Generous holiday leave package and additional company benefits.
• Collaborative work environment in the Haywards Heath area.
• Opportunity to make a significant impact within the insurance industry.

If you are ready to take on this exciting role as a Service Delivery Manager, apply today to join a forward-thinking organisation.