Service Desk Manager

My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience.

• Lead and develop a high-performing Service Desk team
• Manage incidents, service requests, and major issues
• Monitor and drive performance against SLAs and KPIs
• Optimise use of service management tools such as ServiceNow
• Encourage collaboration and service improvement across teams

• 3–5 years of experience in IT support or service desk roles, with 1–2 years in a leadership role
• Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus
• Strong communication and leadership skills
• Committed to delivering exceptional customer service

Competitive salary and bonus, plus a comprehensive benefits package including 33 days holiday, private medical cover, enhanced leave, and more.

If you're a driven and organised professional who thrives in a fast-paced, collaborative environment, we’d love to hear from you.