What You Will Do (Key Responsibilities):
- Define and maintain the product delivery roadmap and backlog, including working with product leadership to prioritize major client deliverables.
- Analyse customer feedback and performance data to identify opportunities for improvement.
- Define clear and actionable epics, acceptance criteria, and requirements documentation.
- Serve as the primary driver of day-to-day product execution for major platform initiatives, including scrum team management and technology partnership.
- Monitor post-release performance and synthesize data to recommend enhancements and inform future roadmap decisions.
- Manage a large, complex cross-product backlog with competing priorities and high operational load, including alignment across multiple areas, ensuring consistency, clarity, and readiness at scale.
- Anticipate risks and proactively manage dependencies, reducing escalation and disruption of roadmap.
- Ensure platform scalability, reliability, and integration readiness.
What You Will Need (Required Knowledge, Skills & Abilities):
- Bachelor’s degree in Computer Science, Business, Engineering, or related discipline (or equivalent experience).
- 5+ years of experience in a product owner or management role, including project coordination and stakeholder management.
- Expertise with Agile methodologies (Scrum or Kanban) and the product development lifecycle.
- Experience collaborating with both technical and non-technical stakeholders.
- Effective knowledge of tools like JIRA, Confluence, or similar for backlog and requirement management.
- Strong understanding of APIs, software development processes, and UX principles.
- Strong analytical and problem-solving skills, with attention to detail.
- Proficiency in written and spoken English; experience working across multiple time zones is a plus.
- Experience with B2B or SaaS platforms.
- Exposure to working with data privacy (GDPR) or personally identifiable information (PII).
- Interest in emerging technologies such as AI, ML, or digital identity verification.
- Experience supporting mobile app or web product development.
- Understanding of product management frameworks (e.g., Pragmatic, OKRs, Lean).
Who You Are (Soft Skills & Attributes):
- A self-starter with strong organisational skills and a collaborative mindset.
- Skilled tactician ready to work through legacy challenges, setting up the platform for future success.
- Excellent communicator, capable of simplifying complex information and building consensus across teams.
- Analytical thinker who can draw insights from data and user feedback.
- Comfortable with ambiguity and able to adapt quickly to change in a fast-paced environment.
- Passionate about technology, user experience, and continuous improvement.