Remote Support Engineer

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare.

We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.

Key responsibilities will include:

* Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call

* For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues

* Travel on-site with the Field Service teams for installations and training

* Identify areas for process / product improvement

To be considered for this position you will have/be:

* BSc, MSc in a relevant Scientific field

* Experience troubleshooting & maintaining complex scientific instrumentation

* Knowledge of HPLC, GC, MS instruments and associated software

* A minimum of 2 years’ experience in a scientific or field service environment

* Comfortable with occasional travel (~20%)

* Excellent communication skills and ability to work well with customers in challenging situations

This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career.

Apply now to learn more about this opportunity!

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Keywords: Chromatography, Mass Spectrometry, HPLC, LC, GC, MS, GC-MS, LC-MS, single quad, triple quad, Waters, Thermo, Agilent, service engineer, FSE, remote support instrument technician, technical support, repair, maintenance, Scotland, Edinburgh, Livingston, VRS9529PC
Only candidates based in UK and eligible to work in UK are allowed