Technical Account Manager - DE (DACH)

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the DACH region, acting as their primary technical expert and trusted advisor. From day one, you’ll lead seamless onboarding experiences, guide complex product integrations, drive adoption, and ensure smooth day-to-day operations. You’ll troubleshoot technical challenges, work closely with cross-functional teams across Europe, and run strategic check-ins to ensure clients extract maximum value from Simply.TV.

This role is ideal for candidates with a strong engineering or technical background, capable of working confidently with software systems, APIs, and product integrations. You’ll rapidly develop a deep understanding of our platform, design practical solutions for clients, and guide them through technical implementations and ongoing optimization.

Beyond client support, you’ll convert field insights into actionable improvements—translating technical requirements into product enhancements and collaborating closely with Product, Implementation, and Sales teams. You’ll also identify opportunities for growth through technical upselling and solution expansion.

Your success will be measured by the technical value you deliver, your ability to solve client challenges, and the lasting impact you create on client operations—while continuing to build strong client relationships.

You'll thrive in this role if you:

• Serve as the primary technical and commercial contact for clients, guiding them through software integrations and platform usage.
• Work autonomously across time zones, staying organized, proactive, and solution-oriented.
• Help clients maximize the value of Simply.TV by identifying technical improvements, optimizations, and upsell opportunities.
• Monitor client systems and operations, anticipate risks, and coordinate technical fixes with Product and Engineering teams.
• Translate client technical requirements into actionable solutions, ensuring smooth implementation and adoption.
• Maintain clear documentation of interactions, plans, and action items.
• Stay up to date on product updates, technical trends, and media technology, anticipating client needs.
• Demonstrate a passion for technology and media innovation, with a proactive, adaptable approach and a strong ability to learn quickly.

Qualifications

You'll thrive in this role if you:

• Hold a university degree in Engineering, Technology, Computer Science, or equivalent practical experience.
• Bring 0–3 years of experience in client-facing technical roles, such as Technical Account Management, Customer Success Engineer, Solutions Engineer, or Sales Engineering, ideally in B2B SaaS or telecommunications.
• Demonstrate the ability to analyze client needs, troubleshoot technical challenges, and translate requirements into actionable solutions.
• Show a genuine passion for technology, media innovation, and problem-solving in fast-paced environments.
• Exhibit proactive, hands-on learning and adaptability, with good communication skills for collaborating with clients and internal teams.

Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

Practicalities

• Language(s): Both German and English (fluent)
• Reports to: Head of Technical Account Management
• Employment Type: Freelancer
• Location: Madrid, Spain (preferred) OR Portugal, Germany, Austria, Poland, UK
• Type of Collaboration: Freelancer setup ( Fulltime-40hrs/week)

Collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).