Technical Architect (UC)

About us

Charterhouse Group is a UK based, PE backed, value-added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. The Group operates under two brands, Charterhouse and Symity.

The role

The role holder will take ownership of customer solution design, and lead or support deployments and migrations across Microsoft Teams Phone and Contact Centres projects. Day to day, they will be expected to engage directly with customers, from the presales stage through to delivery into operational support teams. The role holder will have the opportunity to engage with associated Microsoft ecosystems including Copilot, Azure & low-code solutions using Power Platform as part of our expansion of services.

Must haves

• Strong experience designing and delivering Microsoft Teams voice solutions
• Strong experience working in a consulting or customer-facing delivery role
• Strong experience of Contact Centre technologies including Anywhere365/AnywhereNOW & Luware
• Deep understanding of Voice technologies – SIP, SBCs, and telephony integration
• Hands-on expertise with AudioCodes products
• Knowledge of the Microsoft Modern Work ecosystem, especially Teams.

Sought-after skills

• M365 Copilot
• Copilot Studio and the Power Platform
• Business Process Automation including integrations to 3rd party systems
• Dynamics365 Contact Center (including wider Dynamics ecosystem)

Personal Attributes

• Engaging and relatable
• Being a team player
• Critical thinking skills
• Strong communication skills (written & verbal)

Key responsibilities

• Review/ technical oversight for customer pre-sales engagements
• Responsible for end-to-end stages of the delivery including survey, design, build and commissioning of MS Teams & Contact Centre services
• Author High and Low-Level Designs to fulfil customer requirements

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.