Telecoms Field Engineer

Job Title: Telecoms Field Engineer

Location: Field Based, Southern

Salary: £30-38,000 OTE £40-44,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Key Responsibilities

• Plan, design, and implement customized VoIP solutions tailored to client requirements.
• Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
• Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
• Monitor VoIP network performance, optimising call quality and system reliability as needed.
• Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
• Document VoIP configurations, network diagrams, and installation processes.
• Train clients and end-users on VoIP system features and functionality.

What we’re looking for

• Proven experience with VoIP system installation, configuration, and support.
• Strong understanding of VoIP protocols, codecs, and SIP.
• Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Certifications such as CCNA or VoIP-specific credentials are advantageous.
• Ability to work independently and within a team environment.

Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!

Benefits

• Opportunity to work in a dynamic and supportive team environment.
• Access to a company car, fully maintained and insured for both business and personal use
• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
• Monthly staff awards with dinner and drinks at top local restaurants.
• Ongoing training and development opportunities.
• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
• Access to discount at popular retailers