Training & Insights Specialist

This is a dynamic, evolving position reporting directly to the Training & Engagement Manager, offering plenty of opportunity for growth as you leverage your strengths. Whether your background is in startups or large enterprises, you understand the meaningful impact possible within a smaller, agile organization — and you’re eager to help define your role and contribute to Crisp’s future.

About the Position

As part of our Customer Success Team, you will be responsible for creating and delivering engaging training programs that help customers get the most from SKUtrak, the UK’s leading demand intelligence platform. You’ll use webinars, e-learning, and in-person sessions to build confidence, drive product adoption, and foster lasting customer relationships.

You’ll also play a key role in developing insights, creating content, and sharing customer feedback with internal teams to support product development and ensure our training continually evolves to meet customer needs.

This is a fantastic opportunity for someone with experience delivering technical training to high-profile customers who are excited about contributing to the future of our award-winning platform.

What You’ll Work On

• Deliver high-quality, engaging training sessions, webinars, and workshops (virtual and in-person).
• Tailor training to different learning styles and professional personas.
• Create and maintain training content, including video tutorials, e-learning modules, and interactive workshops.
• Keep training materials updated and focused on effective SaaS product use.
• Gather and share client feedback with internal teams to drive product improvements.
• Build strong client relationships, recommending relevant training and providing ongoing support.
• Measure training effectiveness through feedback and usage metrics, encouraging continued adoption.
• Stay informed about industry trends and competitors, clearly communicating SKUtrak’s value.
• Collaborate with internal teams on product updates and translate them effectively for clients.
• Develop data-driven insights packs that highlight client performance and promote SKUtrak adoption.

Signs of a Great Candidate

• Strong organizational skills and a process-driven mindset.
• Quick learner with the ability to master new technologies.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts.
• Personable and approachable, able to quickly build rapport.
• Active listener who adapts training to meet client needs.
• Knowledge of SQL, Excel, and BI tools.
• Curious mindset with problem-solving skills and attention to detail.

Measures of Success:

• Quality of client feedback and value captured.
• Engagement and effectiveness of training programs.
• Growth in SKUtrak adoption and “champion” users.

Qualifications:

• 2+ years’ experience delivering software or technical systems training and onboarding.
• Proven ability to deliver effective and engaging training sessions.
• Experience with data analytics platforms and reporting tools.
• Highly organized, adaptable, and enthusiastic, with the ability to work independently and as part of a team.

What Makes a Great Fit at Crisp

• Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you.
• Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change.
• People: You stay close to those we serve. Listening, learning, and building what matters most.
• Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up.
• Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.

Applicants must be authorized to work for any employer in the U.K. Crisp is unable to sponsor or take over sponsorship of an Employment Visa at this time.