Training Provider Relationship Manager - Permanent

What you’ll be doing:

Key Responsibilities:

• Lead responsibility for relationships with a caseload of providers.
• Grow the network through business development activities, promoting opportunities to eligible training providers and supporting them through sign up/other contracting processes.
• Conduct regular review meetings which consider provider performance from a range of perspectives.
• Maintain links and engagement with key teams including Employer Networks, New Entrant Support Teams (NEST), Quality and Standards, and Products; and with services delivered by our enabling partner to ensure provider experience is managed holistically.
• Advocate on behalf of providers, giving feedback and insight to relevant internal stakeholders on the operation of the network and potential improvements.
• Maintain broad, up to date knowledge and understanding of the full CITB offer and the construction sector including an excellent understanding of the Training Provider Network and associated processes.
• Represent CITB at meetings, large scale events with providers, employers and stakeholders and on social media channels.
• Communicate and present the full breadth of the CITB offer, and insights/forecasting, adapting, and developing new presentations and materials depending on the needs of the audience.
• Work with colleagues across the business to respond to complex provider queries or informal complaints. Escalate queries or seek expert input in the right part of the organisation on a needs-led basis.
• Maintain accurate records of customer engagement using CRM (other reporting tools as appropriate) provide written narrative and analysis for internal and external audiences.
• Represent the engagement team on internal projects or relationship management meetings as required.
• In the devolved nations, provide nation specific training provision insight to aid with skills policy influencing, where applicable and as requested.

What we’re looking for:

Essential

• Proven relationship management skills.
• Proven experience of delivering business development outcomes.
• Proven ability to plan and manage own workload to deliver against a range of priorities.
• Experience of delivering a high-quality customer service.
• Demonstrable well-developed communication and interpersonal skills.
• Demonstrable ability to assimilate complex information and maintain a broad base of sectoral knowledge.
• Proven ability to deliver outcomes through collaborative working.
• Good knowledge of the construction training and skills landscape.
• Good knowledge of the range of construction training providers and provision.
• Educated to A-Level standard or equivalent qualification level or demonstrable practical experience

Desirable

• Knowledge and experience working in or with the construction industry.
• Knowledge of training and upskilling routes into construction.
• A working knowledge of CITB products and their applicability to the training provider audience.
• For posts based in Wales – CITB is committed to providing a consistent service in Welsh and English, and so the ability for the successful candidate to be able to speak and work through the medium of Welsh is desirable.