Upholstery Quality and Claims Coordinator

Why join us?

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast.

Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started...

Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that’s fine too.

What we’re looking for

We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.

We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.

Key Responsibilities:

• Ensure all upholstered products meet internal quality standards before dispatch
• Log all QC inspections on the designated platform
• Conduct spot check QC visits at UK and EU manufacturers
• Report all manufacturing defects to manufacturers
• Submit and follow up on claims for manufacturing defects
• Maintain all required compliance documentation

Personal Attributes:

• Organised, proactive, and reliable
• Works well independently and in teams
• Quality-driven with a strong work ethic
• Passionate about design and furniture
• Flexible and adaptable

• Understanding of quality standards and inspection protocols
• Experience in manufacturing or furniture production
• Strong documentation and reporting skills
• Attention to detail and analytical thinking
• Effective communication and team collaboration

• Competitive salary
• Share options programme
• Wellbeing allowance
• Pension scheme
• Opt in private medical cover
• Your birthday as an additional day off
• A day off for volunteer/community work
• Free furniture on each anniversary of employment
• Increasing holiday allowance with tenure
• Friends & family discount

Liked what you read and keen to join us? Send us your application and we will get in touch very soon!