Renewals Advisor

Hybrid | Monday to Friday, 9am to 5pm
£31,000 to £40,000 + Benefits

Are you a proactive property professional with a flair for negotiation and a passion for delivering first-class customer service? We are hiring a Renewals Advisor to join a leading residential lettings team within a high-growth property business.

This is a fantastic opportunity for someone with experience in tenancy renewals, property administration or lettings negotiation to join a supportive and fast-paced environment where your skills will make a direct impact on tenant retention, rental income growth and compliance excellence.

Key Responsibilities

• Manage end-to-end tenancy renewals and change of sharer processes
• Review and negotiate rental increases in line with market trends
• Provide expert advice to tenants and internal stakeholders
• Ensure full compliance with tenancy legislation including Right to Rent
• Maintain accurate documentation and tenancy records
• Use property management software and Microsoft Office to streamline operations
• Deliver an exceptional customer experience across all touchpoints

What We’re Looking For

• Experience in the private rented sector, build-to-rent or residential lettings
• Excellent communication skills via phone, email and face to face
• Strong administrative background in a fast-paced property environment
• Confident negotiating tenancy terms with landlords and tenants
• Highly organised, detail-focused and proficient in Microsoft Office
• Positive, self-motivated and able to work independently

Desirable Experience

• 2+ years in a Renewals Advisor, Lettings Coordinator or Tenancy Manager role
• Propertymark Level 3 or TPI Level 2 qualification (or willingness to study)

This role is ideal for someone looking to grow within the property industry, develop their compliance knowledge and take ownership of key rental processes. If you are passionate about property and thrive in a customer-first environment, we would love to hear from you.