Renewals & Customer Service Representative

Role: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Working hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm

Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum

The Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What you will be doing:

• Reviewing an allocated renewal invite list
• Invite policies compliantly.
• Check policy data accuracy
• Ensure client records are updated appropriately
• Review a fair analysis of the market
• Handling Inbound & Outbound Calls
• Renew Policies motor policies compliantly
• Auto Renew motor policies compliantly
• Sell Added Value Products Compliantly
• Respond to Customer Renewal Queries

What we're looking for:

• Excellent IT and data entry skills
• Good standard of numeracy and literacy
• Ability to communicate well
• Great attention to detail
• Excellent administration skills
• Previous sales or customer service experience
• Insurance experience is preferable but not essential as full training will be provided
• Excellent customer service skills, incorporating a confident and pleasant phone manner
• Good organisational skills and ability to prioritise own workload effectively
• Target driven
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated
• Pro-active thinker, able to solve problems independently as they arise
• Ability to communicate well at all levels both verbally and in writing
• Polite and professional
• Work to targets/KPI
• Team Player

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
  • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

Please click the 'APPLY' button to submit your CV for this role.

Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Contract Renewals Specialist, Subscription Renewals Coordinator, Customer Renewals Manager, Renewal Account Manager, Client Renewals Executive, Customer Success & Renewals Specialist, Customer Support Representative, Customer Service Representative, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Customer Care Agent, Client Retention Specialist, Subscription Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role.