Renewals Co-Ordinator - UK Remote

ROLE PROFILE

ROLE TITLE: Renewals Coordinator - UK Remote

BUSINESS COMMUNITY ENVIRONMENT:

The Customer Success community ensures customers get their desired outcome when using your product. A relationship-focused customer success strategy includes involvement in purchasing decisions, implementing and using products or services, and Customer Support. The CS team increases retention, prevents churn, builds loyalty, and generates account expansion revenue.

ROLE PURPOSE:

The Renewals Coordinator is responsible for the back-end operations of customer accounts including renewals, add-on orders, customer information capture, and billing details. They will also be pivotal to ad-hoc customer projects to ensure retention.

KEY RESPONSIBILITIES/ACCOUNTABILITIES:

• Coordinating renewal paperwork


• Monitoring upcoming renewals and coordinating with customers and procurement teams to ensure on-time renewal


• Creating quotes and coordinating signatures to close renewals


• Ensuring accurate customer product license creation, activation, and deactivation, per contracted products


• Being the first line of contact for customers for account-related items


• Updating Salesforce records consistently and accurately


• Partnering with Customer Success Managers, Account Executives, and Finance to address customer needs

Required Capabilities:

• Degree in accounting, finance, business, or related discipline, or significant related work history


• Detail-oriented and able to work with contracts, pricing, and data accurately


• Self-organized, autonomous, and motivated to succeed


• Excellent time management and organizational skills


• Resilient, determined, and a believer in our mission


• A genuine believer in diversity and fairness


• An excellent communicator, both in writing and conversation


• Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority


• Ability to remain focused and flexible during rapid growth


• Proactive thinking with a ‘can do’ attitude


• A proactive, organized, and collaborative approach


• Willing to work in a team environment effectively

Desired Capabilities:

• Salesforce testing or testing of other SaaS applications