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Renewals Transformation Manager

icon building Company : Proprec
icon briefcase Job Type : Full Time
icon geo-alt Sparkbrook, West Midlands (County)

Job Description - Renewals Transformation Manager

Senior Renewals Manager
  • Location: Birmingham
  • Salary: £65-80k depending on experience

The role
We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity to have considerable commercial impact on the business

What’s in it for you?
  • Opportunity to influence and shape business-critical operations in a leading UK IT services business.
  • Chance to be part of a supportive, organisation with strong values and a collaborative culture.
  • Opportunity to make a lasting commercial impact.

What will you be doing as Senior Renewals Manager?
  • Lead the evolution and execution of the renewals strategy and roadmap, ensuring it supports overall business growth plans.
  • Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management.
  • Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives.
  • Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices, and delivering both immediate and long-term impact.
  • Design and implement effective training and support programmes for Sales and Operations teams to strengthen renewals capabilities.
  • Work in close partnership with commercial, sales, finance, vendor and product teams to maximise renewals performance.
  • Establish robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios.
  • Assess revenue, margin and churn trends, using customer feedback to shape practical improvements.
  • Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better
  • Represent renewals in ‘Configure, Price, Quote’-related projects, ensuring priorities and requirements are reflected while coordinating with wider operational teams.

What experience are we looking for in our Senior Renewals Manager?
  • Extensive experience in Renewals Management within an IT VAR or technology/software-focused business.
  • Proven ability to develop and implement strategy and operational transformation programmes.
  • Track record of improving revenue, margin, retention and customer experience through renewals process optimisation.
  • Excellent stakeholder engagement and collaboration skills across diverse teams and levels.
  • Strong analytical mindset and ability to make data-led decisions.
  • Experience in change management and championing automation initiatives.
  • Good knowledge of vendor ecosystems and licensing/renewals frameworks.

If you’re ready to take on a strategic, transformational role in renewals, we’d love to hear from you. Please submit your CV today!
INDHS
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