Rent Arrears Recovery Lead

6-month contract role with a local authority

Summary

Responsibilities

• Lead the delivery of rent collection, arrears prevention, recovery, and enforcement activities across the housing portfolio.
  


• Ensure prompt and effective recovery action is undertaken in accordance with legislation, policies, procedures, and best practice.
  


• Monitor arrears performance and implement measures to improve collection rates and reduce debt levels.
  


• Provide specialist advice and guidance on welfare benefits, income maximization, debt management, and financial support available to tenants.
  


• Support vulnerable residents by identifying appropriate interventions and referring them to support agencies where necessary.
  

Requirements