Rent Arrears Team Leader

Rent Arrears Team Leader

My client is seeking an experienced Rent Arrears Team Leader who can successfully manage a team of Financial Inclusion Officers. The Team Leader will work closely with the Rents and Neighbourhoods Team to ensure rent arrears, other debts and other tenancy sustainment are responded to promptly. The Income manager understands the pressures of the position and offers support with a comfortable workload.

With experience of managing an Income team the candidate will be expected to monitor performance of staff whilst manging own workload. The Team Leader will join a well-established team and bring success amongst knowledgeable peers with ideas for the future.

Duties Includes:

• Knowledge of income management and rent arrears recovery
• Excellent knowledge of The Welfare Reform Policy and Produce implementing this to the team
• Managing and developing staff; monitoring performance through 1-2-1 appraisals
• Identifying improvements on councils' procedures and staff management

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce