Rent Officer – 3 Month Contract

Summary

Responsibilities

• Income Collection & Arrears Recovery
  
  
  
  • Manage rent accounts and maximize rental income.
    
  
  
  • Implement early intervention measures to prevent arrears escalation.
    
  
  
  • Negotiate repayment arrangements and maintain accurate records.
    
  
  
  • Manage court cost accounts and introductory tenancy accounts.
    
  
  

• Welfare Benefits & Financial Inclusion
  
  
  
  • Advise tenants on Universal Credit, Housing Benefit, and Welfare Benefits.
    
  
  
  • Assist residents in maximizing income and benefit entitlement.
    
  
  
  • Identify financial hardship and refer residents to support services.
    
  
  

• Court & Legal Enforcement
  
  
  
  • Prepare legal notices, court documentation, and witness statements.
    
  
  
  • Represent landlords in court for possession claims and related proceedings.
    
  
  
  • Liaise with legal representatives and progress cases through legal recovery.
    
  
  

• Tenancy Sustainment
  
  
  
  • Conduct home visits and tenant interviews to identify support needs.
    
  
  
  • Refer tenants to internal and external support agencies.
    
  
  
  • Support vulnerable households through crisis situations.
    
  
  

• Resident & Community Engagement
  
  
  
  • Conduct rent surgeries and community support sessions.
    
  
  
  • Promote a positive payment culture and deliver customer-focused services.
    
  
  

• Partnership Working
  
  
  
  • Collaborate with Housing Officers, Neighbourhood Teams, and support agencies.
    
  
  
  • Contribute to coordinated tenancy and income management plans.
    
  
  

• Performance & Reporting
  
  
  
  • Maintain accurate records and monitor arrears performance.
    
  
  
  • Produce reports and ensure compliance with service standards and KPIs.
    
  
  

• Coaching & Team Support
  
  
  
  • Assist with training and mentoring junior staff.
    
  
  
  • Share best practices and support team development.
    
  
  

• Safeguarding & Compliance
  
  
  
  • Identify safeguarding concerns and follow procedures.
    
  
  
  • Ensure compliance with GDPR, housing legislation, and council policies.
    
  
  

• Essential Experience
  
  
  
  • Minimum 3 years' experience in Housing Income Collection or Arrears Management.
    
  
  
  • Experience managing complex arrears cases and representing landlords in court.
    
  
  
  • Experience supporting vulnerable tenants and working with welfare benefits.
    
  
  

• Essential Knowledge
  
  
  
  • Understanding of rent recovery legislation, housing acts, and welfare reform.
    
  
  
  • Familiarity with possession proceedings and tenancy sustainment principles.
    
  
  

• Essential Skills
  
  
  
  • Strong negotiation, communication, and customer service skills.
    
  
  
  • Ability to manage difficult conversations and a diverse caseload.
    
  
  
  • Excellent organisational, time management, and report-writing skills.
    
  
  

Working Environment

• Community-based role across Bromsgrove District.
  


• Regular home visits and tenant appointments.
  


• Attendance at court hearings and legal proceedings.
  


• Agile working across multiple locations with district travel required.
  

What's on Offer?

• £25.17 per hour (Umbrella)
  


• 3 Month Contract
  


• Location: Bromsgrove District
  


• Bi-weekly Pay
  


• Opportunity to work within a busy Housing Income Team supporting residents and maximizing rental income.