Rental Administrator

We are looking for a Rental Administrator to support and facilitate our truck & trailer hire operations, which includes curtainsiders, box trailers, double deckers and more.

Required Skills:

• Must have a current driving license
• A good telephone manner
• Good attention to detail
• Ability to work under pressure
• The right "Can do" attitude
• Must be a team player.
• A good knowledge in IT

Key Responsibilities

• Answering phones and taking rental bookings
• Making sure all compliance and rental agreements processed and sent to customers where applicable
• Chasing and obtaining weekly rental purchase order numbers
• Entering data on our internal billing platform ahead of accounts import
• Processing de-hire damage and following customer SLA’s where applicable
• Working closely with the rental team and reporting to the rental manager
• To work in conjunction with the Operations team, to ensure short term hire vehicles are road worthy and compliant, and a "ready to rent" approach is maintained at all times
• Ensure customer Motor Insurance/Operators License all updated on a FOX on a daily basis
• Ensure that upon delivery of all rental vehicles the necessary paperwork is delivered, and returned in a timely and professional manner.
• Prepare for all financial audits in a timely manner
• Clear and concise communication regarding vehicle movements, making certain that all relevant departments are aware of vehicle deliveries/collections.
• Daily completion/audit of the yard list and other yards (minimum once a week)
• To inform/escalate any rental issues to Group Operations Manager, to find a solution and resolve
• Sending compliance documents to customers upon request - ensure documents are checked and dated correctly before submission
• Assisting & Supporting management staff with further jobs as and when required i.e. checking trailers in and out to back up the rental manager

Reports Directly To: Group Operations Manager / Managing Director
Salary: £28,000
Hours of work: Monday - Friday 08:00 - 17:30. Plus 1 in 5 Saturdays.
Holiday: 20 days holiday plus all bank holidays.
Loyalty Bonus: After 2 years of service (1 day additional holiday and up to an extra 5 days after 7 years).