Repair & Maintenance Supervisor (Clean Water)

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.

Severn Trent Water supplies clean, safe drinking water to millions of customers across the Midlands and surrounding areas. The company is committed to delivering reliable water services, reducing leakage, investing in infrastructure, and protecting the environment for future generations.

Through its Severn Trent Clean Water contract, the team play a vital role in maintaining the region's water distribution network. Responsibilities include repairing water mains and associated assets, delivering reinstatement and traffic management services, and supporting AMP8 objectives through leakage reduction, network renewal, and lead pipe replacement programmes.

Purpose of the role:

The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area, driving performance through effective leadership and technical expertise.

A strong background in clean water operations is essential, ensuring you can confidently guide teams, uphold standards, and deliver high-quality outcomes.

This role is suited to someone with proven clean water industry experience who is ready to take the next step into a supervisory or leadership position.

• Location: Shrewsbury / Shropshire
• Hours: 47.5 - Monday - Friday 07:00 - 17:00 - Saturday and Sunday once every 7 weeks

Key Responsibilities:

• Issue daily work packages
• Monitor site safety and compliance
• Review and approve risk assessments and method statements
• Carry out CAT downloads
• Conduct safety, compliance, and quality audits
• Deliver toolbox talks
• Manage materials, plant, and reinstatement resources
• Work with scheduling teams to deliver programmes effectively

Operational Management

• Oversee defect programmes and KPI performance
• Attend Highway meetings
• Liaise with Support Services and Streetworks teams to manage FPN and Section 74 liabilities
• Conduct team inspections with a strong focus on quality and first-time reinstatement

Health, Safety, Quality & Compliance

• Ensure full HSEQ compliance across all activities
• Lead risk assessments, audits, and incident investigations
• Promote a strong safety-first culture

Customer Experience & Engagement

• Minimise disruption to customers and communities
• Support effective communication with customer liaison teams
• Ensure teams are aware of and responsive to customer needs

Key Requirements

Skills & Experience:

• Proven experience within the clean water industry is essential
• Strong technical knowledge of clean water networks, operations, and standards
• Experience working in operational or field-based environments
• A proactive approach to problem-solving and performance improvement
• Full UK Driving License

Desirable:

• Previous supervisory experience

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.