Repair Technician

Our client is seeking an experienced individual with good practical knowledge of garden power equipment such as petrol and battery-operated lawnmowers, hedge trimmers, brush cutters and chainsaws to join the company and be an integral part of the after-sales service team.

The successful candidate will have proven technical knowledge within the garden machinery sector with the ability to carry out warranty repairs on the company products.

We are seeking a multi-talented, hands-on, hardworking individual to fulfil this important role.

Product Repairs responsibilities:

• Perform repairs/testing for different categories of garden tools (eg, battery powered ride on mower, robotic lawnmowers, petrol and electrical equipment)
• Effective processing of all warranty repairs from receipt to dispatch.
• Identifying common faults and consistently applying relevant solutions to prevent product returns.
• Close communication with the aftersales team and providing related information & technical support.
• Assist in other areas of the workshop and spare parts dept, as required.

Experience/Skills required:

• Technically minded
• Ability to learn new skills (inhouse training provided)
• Mechanical engineering qualifications or working background would be an advantage
• Excellent communicator on all levels
• Demonstrate problem-solving skills
• Forklift licence desirable, but not essential
• Microsoft Office skills, previous experience with CRM systems

Benefits:

• Company pension
• Employee discount
• Life insurance
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Product repair (or related): 1 year (preferred)