Repairs Administrator – 3 Month Contract

Summary

Responsibilities

• Handle repair requests, inquiries, and complaints through phone, email, and in-person interactions.
  


• Offer administrative support to the Housing Repairs service.
  


• Keep precise records within housing and repairs systems.
  


• Aid in scheduling operatives and managing daily repairs administration.
  


• Process rechargeable repair orders and associated paperwork.
  


• Investigate and address housing disrepair claims and customer complaints.
  


• Provide guidance and updates to tenants, leaseholders, colleagues, and contractors.
  


• Ensure all tasks are completed within established service standards and timelines.
  


• Assist in performance monitoring and reporting activities.
  


• Consistently deliver a professional and customer-focused service.
  

Essential

• Prior administrative experience in housing, repairs, property services, or a customer service setting.
  


• Experience in managing customer inquiries and complaints.
  


• Strong organizational and data entry capabilities.
  


• Excellent written and verbal communication skills.
  


• Ability to handle a demanding workload and meet deadlines.
  


• Proficiency in IT, including databases and Microsoft Office.
  


• Keen attention to detail and accuracy.
  

Desirable

• Experience in Social Housing or Local Authority services.
  


• Understanding of housing repairs and maintenance procedures.
  


• Experience with housing disrepair cases.
  


• Experience supporting schedulers or repairs teams.
  

What's on Offer?

• £18.66 per hour (Umbrella)
  


• 3 Month Contract
  


• Location: Basildon, Essex
  


• Hybrid Working – 3 Days in the Office
  


• Bi-weekly Pay
  


• Opportunity to join a vibrant Housing Repairs team supporting council tenants and leaseholders.
  


• Potential for contract extension for the right candidate.