Number of Applicants
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We are seeking an experienced repairs professional to lead and support the delivery of a high\-quality Voids and Decant service. The successful candidate will oversee complex cases including decants, disrepair works, and minor adaptations within void properties, ensuring efficient turnaround times and minimizing rent loss.
This role is responsible for managing the end\-to\-end voids and decant repairs process, supervising both the in\-house voids team and external contractors to ensure works are completed safely, on time, within budget, and to the required standard.
Oversee the full voids and decant repairs lifecycle from inspection through to completion and re\-let.
Monitor and manage complex repair cases, including disrepair and minor adaptations in void properties.
Drive performance to achieve fast re\-let times and minimize rent loss.
Ensure works are delivered in line with quality standards, policies, and procedures.
Monitor contractor and in\-house team performance using KPIs and service metrics.
Assist in the management and coordination of the in\-house voids team.
Manage external contractors, ensuring compliance with contractual obligations and service standards.
Conduct performance reviews, analyze data, and implement improvement plans where required.
Challenge poor performance and ensure corrective action is taken.
Carry out property inspections and basic surveying activities.
Specify works using Schedule of Rates (SOR) codes.
Ensure all repairs and adaptations meet required standards and regulatory compliance.
Provide technical advice and guidance to colleagues and contractors.
Ensure full compliance with Health & Safety legislation and best practice.
Conduct site visits to monitor safe systems of work.
Promote a strong safety culture within the team and supply chain.
Work collaboratively with internal departments to enhance service delivery.
Use customer feedback and performance insights to identify and implement service improvements.
Contribute to strategic development of the Void / Decant Service.
Proven experience within social housing repairs and maintenance.
Strong experience managing voids, decants, disrepair cases, and minor adaptations.
Experience managing contractors and/or direct labour teams.
Good understanding of Health & Safety legislation.
Knowledge of Schedule of Rates (SOR) codes.
Experience in basic property surveying and defect diagnosis.
Ability to analyze performance data and drive improvements.
Strong leadership and team management skills.
Excellent organizational and problem\-solving ability.
Effective communication and stakeholder management skills.
Commercial awareness and performance\-driven mindset.
Ability to manage multiple priorities in a fast\-paced environment.
Access to a suitable vehicle for daily use (business mileage expenses paid weekly).
Full UK driving licence
