Repairs Customer Resolution Officer

Salary range: Grade 5 £34,104 - £35,109p.a. plus fantastic benefits and working towards grade 6
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Repairs Customer Resolution Officer – Career Grade 5–6

Start your career in Housing Repairs and help get repairs issues resolved for Croydon residents.

The role

You’ll join our Housing Repairs service, supporting the investigation and progression of complex repairs and disrepair cases.

You’ll help keep cases moving by gathering information, monitoring outstanding works, coordinating with repairs teams and contractors and keeping residents informed. You’ll respond to follow-up enquiries and complaints, maintain accurate records and help make sure agreed actions are followed through.

As you develop, you’ll build your knowledge of responsive repairs, property defects and the wider repairs service and take on more responsibility for progressing cases and resolving issues.

What we’re looking for

You don’t need previous Housing or repairs experience to join us at Grade 5.

We’re looking for someone with:

• Experience of customer service or dealing directly with the public.
• Experience of organising and progressing work or cases and following actions through.
• Strong communication and customer service skills.
• Good organisation and the ability to manage competing priorities.
• A practical approach to problem solving and knowing when to ask for technical or management support.
• Good IT, literacy and numeracy skills.
• The ability to work effectively with others to resolve queries and issues.
• A willingness to develop your knowledge of responsive repairs, disrepair and property defects.

Why join us?

This is an opportunity to build a career in Housing Repairs, gaining practical experience while helping make sure residents’ repairs issues are properly followed up and progressed.

You’ll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays and the option to purchase additional leave, career development opportunities, family-friendly provisions, flexible and agile working in line with service requirements, and access to our 24/7 Employee Assistance Programme.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 9 November 2026

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.