Repairs Customer Service Manager

Spencer Clarke Group are working closely alongside a London based Council to provide them with a RepairsCustomer Services Manager on a contract basis.

As a successful RepairsCustomer Services Manager, your duties will be:

• Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries
• Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Council policies and
• Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.
• Develop the online and digital offer for repairs

To be considered, you will have the following knowledge/experience:

• Ability to engage, coach and motivate teams and set clear targets and expectations
• Evidence of high levels of customer service and satisfaction
• Experience of successfully managing performance and providing clear constructive feedback
• Experience of successfully implementing plans and projects to time and budget
• Ability to effectively plan and manage budgets and resources

What's on offer?

• Contract Length: 3-6 months with a view to extend
• Pay: Starting from £439-£500 p/day (negotiable depending on your experience).
• Working Hours: 36 Hours p/w - Monday - Friday

WHY SPENCER CLARKE?!
Here at Spencer Clarke Group we provide workers with their own dedicated and experience consultant who provide extensive market knowledge!

• Access to a wide range of temporary and permanent opportunities
• Market leading referrals of up to £500
• Free DBS checks
• Post Placement Aftercare
• Loyalty reward scheme and regular competitions for our agency workers

How to Apply

If you think you've got what it takes to succeed, or would love to find out more information, either:

• Hit the apply button now and follow the steps
• Contact Cameron Nicholls on .