Repairs Operations Manager

Repairs Operations Manager

Job Advertisement: Repairs Operations Manager

Are you a proactive leader with a passion for enhancing customer experience in the public sector? Our client is looking for a dynamic Repairs Operations Manager to join their dedicated team in the Repairs and Maintenance division. This is an exciting opportunity to make a tangible difference in the upkeep and functionality of housing properties.

About the Role:

As the Repairs Operations Manager, you will play a pivotal role in ensuring that our repair and maintenance operations exceed customer expectations. You will:

• Lead day-to-day repair works, managing resources effectively to deliver excellent service while optimising performance, costs, and risks.
• Ensure compliance with health and safety legislation, embedding safe working practices into daily operations.
• Champion the customer's voice, making it the golden thread in all decisions and actions related to the repairs experience.
• Oversee the diagnostics service, ensuring repair reports are addressed according to policy and procedure, and that remedial works are tracked, coordinated, and completed within set timelines.

Key Responsibilities:

• Operational Leadership: Manage daily operations to ensure timely and effective repairs, keeping customer satisfaction at the forefront.
• Performance Management: Set and monitor high-performance standards in repairs, driving continuous improvement initiatives.
• Contractor Management: Utilise your excellent knowledge of good practices in delivering repairs to manage contractors effectively, securing outstanding outcomes.
• Health and Safety Compliance: Uphold health and safety standards, ensuring all team members adhere to safe working practices.

The ideal candidate will possess:

• Strong technical expertise in repairs and maintenance.
• A proactive approach to property management and customer service.
• Excellent organisational and leadership skills.
• Experience in managing contractors and ensuring high-quality service delivery.
• A commitment to embedding customer feedback into service improvements.

Why Join Us?

• Impactful Work: Contribute to the well-being of our communities by ensuring safe and functional housing.
• Professional Growth: Opportunities for development and advancement within a supportive environment.
• Collaborative Culture: Work alongside a team of dedicated professionals who share your passion for excellence in public service.

Contract Type: Permanent

Location: Ealing

Salary: £64k+

If you are ready to take on this exciting challenge and help shape the future of our repair operations, we want to hear from you. Submit your application today and join us in making a positive impact in our communities.

Apply Now

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of a team that is dedicated to excellence in service delivery.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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