Repairs Planner

Repairs Planner - Social Housing

Location: Walton-on-Thames
Salary: £17.84 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for an experienced Repairs Planner to join a busy Social Housing team based in Walton-on-Thames.

The successful candidate will be responsible for coordinating and scheduling repairs and maintenance works, ensuring jobs are allocated efficiently to operatives and residents are kept updated throughout the process.

This is a temporary-to-permanent opportunity, offering the chance to secure a permanent position for the right candidate.

Key Responsibilities

Scheduling and coordinating repairs and maintenance appointments
Allocating jobs to operatives based on location, availability and priority
Managing a busy repairs diary and ensuring appointments are met
Liaising with residents regarding appointments and repair enquiries
Communicating with operatives, contractors and internal teams
Monitoring outstanding and completed works
Rescheduling appointments where required
Updating internal systems accurately
Prioritising urgent and emergency repairs
Ensuring residents receive a professional and efficient service
Dealing with any issues or delays and escalating where appropriate

About You

The ideal candidate will have:

Previous experience working as a Planner, Repairs Planner, Scheduler or Coordinator
Experience within Social Housing, Property Services, Repairs or Maintenance
Strong organisational and time-management skills
Excellent communication and customer service skills
The ability to manage a busy workload and prioritise effectively
Good attention to detail and accurate administration skills
Strong IT and systems experience
The ability to work well under pressure in a fast-paced environment
Only candidates based in UK and eligible to work in UK are allowed