Repairs Scheduling Manager

Repairs Scheduling Manager
Newham, East London (E15)
Up to £38,000 per annum + Bonus
Full-Time | Permanent

Think Recruitment are proud to be working with a leading property services contractor to recruit an experienced Repairs Scheduling Manager to join their growing operations team in East London.

This is an excellent opportunity for a scheduling professional with experience in social housing repairs, maintenance, facilities management, or field service operations to lead a centralised scheduling function across multiple contracts. You will play a key role in driving service performance, improving resource utilisation, and ensuring residents receive a high-quality repairs service.

The Role

As Repairs Scheduling Manager, you will be responsible for overseeing a team of schedulers and ensuring operational resources are effectively planned and deployed to meet client and resident expectations.

Key responsibilities include:

Leading and managing a centralised scheduling team supporting multiple contracts
Planning and allocating operatives and subcontractors to maximise productivity and first-time fix performance
Working closely with Contract Managers, Operations Managers, and Supervisors to align scheduling activities with operational priorities
Acting as the escalation point for complex scheduling issues, service failures, and resident concerns
Monitoring and reporting on KPIs, service levels, and resource utilisation
Driving continuous improvement across scheduling processes and systems
Implementing contingency plans during periods of high demand or operational disruption
Supporting the ongoing development and embedding of a centralised scheduling model
Coaching, mentoring, and developing team members to achieve consistent standards and performance

About You

To be considered for this position, you will ideally have:

Previous experience managing a scheduling, planning, or resource coordination function
Experience within social housing repairs, property maintenance, facilities management, or field service environments
A strong understanding of reactive repairs and maintenance operations
Experience using workforce planning, scheduling, or job management systems (such as FLS or similar)
Proven experience managing or supervising scheduling teams
Strong organisational and problem-solving skills
Excellent communication and stakeholder management abilities
Good IT skills, including Microsoft Office and Office 365

What's on Offer

Salary up to £38,000 depending on experience
Performance-related bonus
Pension scheme
Life assurance
Wellbeing and employee assistance support
25 days annual leave plus bank holidays
Employee perks and discounts platform
Career development and progression opportunities within a growing organisationIf you would like any more information please feel free to give Deanna Bruton a call on (phone number removed) or you can email (url removed)
Only candidates based in UK and eligible to work in UK are allowed