Repairs Team Coordinator for Gas & Renewables

We are seeking a highly motivated Repairs Team Coordinator (Gas) to join our Repairs & Maintenance team in Wakefield. This key role involves supervising and coordinating a team of technicians and subcontractors delivering repairs, maintenance, voids, and in-house investment works primarily across domestic dwellings, investment works primarily across domestic dwellings, although most of our properties still have gas systems, our portfolio is changing as we move towards more sustainable heating sources such as heat pumps so experience in this area would be useful.

You’ll be responsible for ensuring works are completed to high-quality standards, in line with health and safety regulations, and within set timescales. You’ll monitor performance, support staff development, and contribute to service improvements and new ways of working. A strong commitment to delivering a customer-focused, efficient, and right-first-time service is essential. Reporting to the Property Manager, you’ll play a vital role in driving service excellence and continuous improvement.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. https://togetherhousing-group.my.canva.site/

Outline of key responsibilities for the Repairs Team Coordinator (Gas)...

• Daily supervision of lead technician, technicians and subcontractors under their management
• To control on a day-to-day basis overhead expenditure directly connected with labour, plant and materials with an emphasis on VFM.
• To be responsible for the support and coordination of the technicians providing the Together Housing Group out of hours emergency rota.
• You will be included in the emergency on-call rota, which requires you to be available for one week every eight weeks. Additionally, participation in the managers' call-out rota is expected.
• Advise the Property Managers of occasions and reasons where sub-contractor labour may be required. Supervise work and approve payments
• Arranging quotations from sub-contractors for specialist works, coordinate with the planners in regard to placing the works order.
• Ensure that any variation between works ordered and those carried out are recorded on the work order to enable the correct repair information is captured.
• Monitor workmanship at all times to ensure that only work of a satisfactory quality is being produced.
• Ensure that all complaints are dealt with fully, promptly and professionally.
• Ensure the targets relating to the performance of the Repair and Maintenance section are achieved.
• To manage staff to complete the maintenance tasks achieving our agreed ‘one’ standard in relation to quality. Including all the relevant performance indicators and service standards. Investigate and provide training and development opportunities for technicians, ensuring they stay current with renewable sustainable technologies while supporting their growth through development and training initiatives.
• To ensure that Health & Safety at work Act 1974, (including accident investigation and RIDDOR reportable accidents), CDM Regulations and the Control of Substances Hazardous to Health Regulations 2002 are implemented and complied with.
• Deliver capital works to strict time scales, achieving cost targets, quality standards and customer satisfaction levels.

We are looking for someone who has...

• A full manual UK driving license
• NVQ Level 3 or a comparable qualification in the applicable gas field
• Proven experience in effectively managing a team of gas technicians
• Experience of managing to ensure business targets are met

In return, we are offering the successful candidate in the Repairs Team Coordinator (Gas) role:

• Starting salary: £39,298 per annum,
• This is a hybrid position, requiring you to work approximately three days a week in the office or on-site, while the remaining two days will be spent working from home.
• 27 days annual leave (rising to 32 over 5 years’ service) + bank holidays
• You will be required to work a total of 37 hours each week, with a typical schedule running from Monday to Thursday, 08:00 to 16:00, and on Friday from 08:00 to 15:30. Scheduled can be between 08:00 and 19:30 across any five days from Monday to Saturday. The exact schedule will depend on business needs at the time. Please note that this is subject to change based on business requirements. 
• Additional earning due to call out rota.
• A flexible working environment, with a range of family friendly policies
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

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