Resales Sales Consultant

Are you a Shared Ownership Sales Agent? Are you looking for a role that can offer flexibility options?

A leading housing provider is seeking a motivated and experienced Resales Sales Consultant to join their homeownership team. Based in the city, this is an exciting opportunity for someone with a solid understanding of shared ownership, resales, and staircasing to deliver a high-quality service to both customers and external partners.

You will be the main point of contact for homeowners and buyers, managing a caseload of resales and interim staircasing transactions from initial enquiry through to completion, while ensuring regulatory compliance and excellent customer service throughout.

Key Responsibilities:

• Manage a portfolio of shared ownership resales and interim staircasing cases

• Achieve and exceed monthly targets on buyer offers and listing KPIs

• Handle customer enquiries by phone and email in a professional and knowledgeable manner

• Maintain accurate and up-to-date case records on CRM systems

• Carry out buyer credit checks and ensure anti-money laundering compliance

• Guide customers through the resales and staircasing process, providing accurate and timely updates

• Interpret leases and provide clear advice on home ownership issues

• Liaise with internal teams and external stakeholders, including IFAs, solicitors, surveyors and marketing professionals

• Offer marketing guidance in line with CPR and Homes England funding rules

• Ensure all activities comply with GDPR and internal best practice

Requirements:

• Strong understanding of shared ownership resales and staircasing processes

• Experience working with legal documents such as leases, and an understanding of home ownership legislation

• Familiarity with money laundering regulations and financial assessments

• Experience working with a range of IT systems, including CRM and case management tools

• Ability to interpret financial and mortgage information

• Excellent communication and organisational skills

• Capable of working independently under pressure and to strict deadlines

• Some B2B experience preferred

What You'll Get:

• Competitive salary of £38,525 with OTE potential up to £6,000

• Opportunity to join a reputable organisation committed to affordable home ownership

• Collaborative, supportive team environment

• Modern office in the city with 2-3 days WFH

If you're a confident and knowledgeable shared ownership sales professional looking for your next challenge, we would love to hear from you.